Frequently Asked Questions
1. What kind of products does Quality Prime Hub offer?
We offer high-quality prime products including electronics, laptops, computers, gaming consoles, video games, beauty products, and other premium retail goods — all carefully selected to deliver value and performance.
2. Do you ship internationally?
Yes! We ship to Australia, the United States, and the United Kingdom with Free, Standard, and Express Shipping options. All shipping rates are in USD and include order tracking.
3. How long does shipping take?
Shipping times vary by method:
- Free Delivery: 3 to 8 business days
- Standard Shipping: 3 to 5 business days
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Express Shipping: 2 to 5 business days
These apply equally to Australia, USA, and UK customers.
4. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment gateways. All transactions are encrypted and protected for your safety.
5. How can I track my order?
Once your order is dispatched, you'll receive a tracking link via email. You can monitor the real-time status of your shipment until it’s delivered to your door.
6. Are your products original and brand new?
Absolutely! All products at Quality Prime Hub are 100% genuine, brand new, and sourced from trusted suppliers and verified distributors.
7. Can I cancel or change my order after placing it?
You may cancel or modify your order within 1 hour of placement by contacting our support team at support@qualityprimehub.com. After that, it may already be in processing or shipped.
8. What is your return policy?
We offer a 30-day hassle-free return policy. If your item is damaged, defective, or not as described, contact us and we'll arrange a replacement or full refund.
9. Is my personal information safe on your website?
Yes! We use SSL encryption, secure servers, and adhere to strict data protection policies to ensure your information remains private and secure.
10. How can I contact your customer service?
You can reach our friendly support team at support@qualityprimehub.com or through our Contact Us page. We typically respond within 24 hours.